Frequently Asked Questions
Everything you need to know about bringing Elevate Jane into your home.
What is the standard shipping timeframe for home decor items?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs fees or import duties are the responsibility of the customer.
What is your return policy for furniture and fragile goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused. For fragile items or furniture, please inspect the delivery immediately and report any damage within 48 hours to qualify for a full replacement.
Are your products sustainably sourced?
At Elevate Jane, we prioritize ethical craftsmanship. We partner with artisans and manufacturers who utilize sustainable materials and fair labor practices to ensure your home is as conscious as it is beautiful.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Afterpay and Affirm for larger purchases.
Can I cancel or modify my order after it has been placed?
Since we strive to process orders quickly, modifications can only be made within 1 hour of purchase. Please contact our support team immediately if you need to update your shipping address or cancel an item.